Commit with confidence: your first payment is guaranteed. If Klubo isn’t right for your academy, tell us within 30 days of your first payment and we refund it in full. After that, you can cancel at any time; your club keeps working until the end of the period you have already paid for, and that period is not refunded.

Every club starts with 14 days of the full Klubo, free. No card is needed and nothing is charged. If you do not subscribe there is nothing to refund. Before the 14 days end you choose a plan, or Klubo Free if you have 10 students or fewer; until you choose, your club is paused. Nothing is deleted, and your data stays available to export.

When a club subscribes for the first time, monthly or yearly, that first payment is guaranteed. Ask within 30 days of it — in Klubo under Club → Klubo plan, or by email to hello@getklubo.com — and we refund the full amount to the card that paid. You don’t need to give a reason. Your subscription ends, the club chooses how it continues as it does on any cancellation, and your records stay yours. The guarantee applies once per club.

Cancel in Klubo yourself, without asking us: Club → Klubo plan → Manage billing. The cancellation takes effect at the end of the month or year you have paid for. We do not cut a club off mid-period, and outside the first-month guarantee we do not refund part of a period once it has started. After the period ends your club chooses how it continues: a new plan, or Klubo Free (up to 10 students, no time limit) if it fits. Until it chooses it is paused, and your records remain yours to export.

A yearly plan is charged once for the year, at the price of ten months. Cancelling a yearly plan stops the next renewal; outside the first-month guarantee, the current year is not refunded.

Moving to a larger plan takes effect at once and the difference is charged for the rest of the current period. Moving to a smaller plan takes effect when the period you have paid for ends. Neither produces a refund.

If Klubo charges you twice, or charges the wrong amount, tell us and we will refund the difference in full to the card that paid. Refunds go back through Stripe and usually appear within five to ten working days.

Fees a parent pays to your academy through Klubo, by PayNow, bank transfer or card, are your club's money, not Klubo's. Refunds of those payments are between the club and the family, under the club's own policy. Klubo records the refund when the club marks it.

Nothing here limits any right you have under Singapore law.